Cancellation and Refund
1. Order Cancellation
Once an order is placed on our website, it cannot be canceled. Please review your order carefully before confirming it.
2. Complaints and Grievances
If you have any product-related complaints or post-delivery grievances, please notify us within 15 days of receiving your order. To assist us in addressing the issue, we kindly request that you provide a video of the unboxing process for our review.
If your ordered products arrive in a physically damaged or defective condition, or if they are different from what was ordered, please reach out to us.*
3. Delivery Status
For any issues related to the delivery of your order, please notify us within 7 days of receiving your delivery confirmation message from our delivery partner. We will take suitable actions to resolve the matter.
4. Refunds and Returns
Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days from the approval of the return request.
Contact Information for Complaints, Grievances, Refunds, and Returns:
Email: help@rishismilletepicure.com
Please ensure to include the following information in your communication:
- For complaints/grievances: Details of the issue, along with any relevant images or videos.
- For refunds/returns: Delivery confirmation message or images of the product condition (whichever is applicable).
- This policy is designed to ensure that our customers have a smooth and efficient process for addressing issues related to their orders. If you have any questions or concerns, please do not hesitate to contact us using the provided contact information. Details of the issue, along with any relevant images or videos.
- For refunds/returns: Delivery confirmation message or images of the product condition (whichever is applicable).
- This policy is designed to ensure that our customers have a smooth and efficient process for addressing issues related to their orders. If you have any questions or concerns, please do not hesitate to contact us using the provided contact information.